Jenna O’Shea is a Design Director at HelloFresh, driving quality in customer experience across multiple brands in 18 geographies and counting. She champions continuous improvement, insights-driving decision making and cross-functional collaboration, to ensure meaningful outcomes. Jenna brings diverse teams and commercial partners together early and often to drive results on shared goals. Guided by the belief that everyone is responsible for quality, she empowers teams to act with confidence and purpose, delivering meaningful experience changes to millions of customers.