Gavin is Head of Product Design at Skyscanner, leading a 40-person team across Europe and APAC. With 20+ years in design, including at Skype and Microsoft, he drives intuitive, impactful travel experiences. A CX leadership member, Gavin has transformed product processes, boosted revenue, and championed design as a strategic force. Passionate about aligning brand, UX, and business goals, he shares insights on making design’s impact clear, helping teams secure recognition and deliver measurable results.
Sep 12
Keynote
The Business Case for UX: Articulating how good design impacts the bottom line
17:30
30 min
Dome Stage
This keynote will explain how to translate great design, content, and user experiences into measurable outcomes like improved conversion rates, customer retention, and revenue growth
