Sep 18

Roundtable

Designing Through Uncertainty

Designing Through Uncertainty

Roundtable Room 2

Roundtable Room 2

10:30

10:30

60 Min

60 Min

You've probably had that feeling — your role has quietly shifted, your manager changed again, and nobody knows what design is supposed to do here anymore.  This roundtable is for senior designers and design leaders navigating organizational chaos: reorgs, leadership turnover, shifting mandates. No bragging, no pretending we have it figured out. Just an honest peer conversation about staying grounded and maintaining influence when the ground keeps moving.  Not promising a revelation, not only a venting session either. Expect some laughs of recognition along the way. You'll leave having connected with people who genuinely get it, and probably with at least one thought you didn't arrive with.

Facilitated by

Burcu Arsoy

Burcu Arsoy

Design Lead

Design Lead

Visa

Visa

Burcu Arsoy is a UX and Service Design leader with over 15 years of experience shaping digital products, services, and design organizations. She has led design teams and strategic initiatives at companies such as Scania, Electrolux, and Visa, working at the intersection of user needs, business strategy, and complex products and systems. Her work spans hands-on UX and product design, user research, and design leadership, with a particular focus on navigating ambiguity and driving clarity in evolving organizations. Having experienced multiple reorgs, leadership shifts, and changing mandates firsthand, she brings a grounded, real-world perspective to the challenges design leaders face today.

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© Hatch Conference 2026